We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund under the conditions outlined below.
Return Eligibility
Items may be returned within 30 days of delivery. To qualify for a return, products must be unused, in original condition, and in the original packaging with all accessories included. Items that show signs of wear, damage, or misuse may not be eligible for return.
Certain items such as personal care products, clearance items, or final sale products may not be eligible for return unless defective.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. We may request photos or additional information to process your claim. Approved defective items will be replaced or refunded at no additional cost.
Return Process
To start a return, contact our support team with your order number and reason for return. Unauthorized returns may not be accepted. Customers may be responsible for return shipping costs unless the return is due to our error.
Refunds
Refunds are issued after the returned item is received and inspected. Once approved, refunds are processed to the original payment method. Processing times may vary depending on your payment provider.
Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.
Exchanges
We replace items only if they are defective or damaged. If you need an exchange, contact customer support for assistance.
Cancellations
Orders may be canceled before shipment. Once an order has been shipped, it must follow the return process.
Contact Us
For return or refund requests, please contact:
Email: support@domain name
Phone: +1 (575) 218-3090
Address: 233 E Plaza Dr, Clovis, New Mexico 88101